Wood in Salisbury Star Rating
Sales
12 comments from 27 reviews
Service
25 comments from 53 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"I have dealt with Wood for more than 14 years and have found then an efficient and courteous company with high standards."
"Not happy with exchange deal"
"very professional only negaive was that i had to go back for awarranty repair part not in stock ."
"Wrong part was ordered"
"I am losing confidence with the amount of times i have had to take the car in for the seat belt problem."
"You will be treated like a King at Wood's Salisbury. Friendly, polite, helpful staff and nice coffee Bad points asked to pay to insure courtesy car. Love my baby bmw but still no stop start function so can't have been checked properly before sale."
"service good"
"Very Good"
"Very helpful, polite no issues."
"extremely helpful"
"The best car dealership that I have experienced. Very well organised and courteous."
"The level of service has improved significantly over the last year, the person helping me wa fantastic"
"I was very impressed with the service that I received and the dealer's willingness to go the extra mile"
"Left the car at 9.00 am for a service and explained I had to be in Bournemouth at 5.30 pm left the garage at 5.25 pm"
"generally very efficent. a little confusion between sales and service depts."
"I went to the dealership, Nick managed to source me the tyres that I needed."
"I had to leave the car with the dealer for 7 days while they obtained the parts from Germany. However this did not matter as I am unable to drive at the moment due to surgery"
"Longer wait than expected otherwise excellent."
"Went very smoothly"
"Staff are always very welcoming and professional."
"Really marvellous service as the car was collected and returned to me."
"Very accommadating."
"Good service at Wood"
"It would have been nice to have car valleted both inside and out"
"The dealership charged me for what I thought was warranty work."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"There was some confusion regarding a free offer which we had paid for"
"Did a great job but I would have expected them to have noticed and fixed the door seal"
"Jim Everitt made purchasing my car a pleasant experience, friendly, efficient and professional at all times"
"Completely satisfied with everything"
"Mr Raul Menchelli, the Woods BMW Senior Sales Executive who looked after my purchase of a new 5 Series 520d SE was helpful, efficient, courteous and a pleasure to deal with throughout the process."
"We were very well looked after from, first of all looking to buy and all along the way, with finally buying our car."
"Very helpful,took lots of time to make sure that we understood everything"
"The dealership was sold to me by Raul Menchelli. From the outset he was warm and open to our needs, very accurate and articulate, Charlotte the receptionist, always at the focal point, makes you very welcome"
"We visited one other dealer and spoke to a third by telephone. The sales staff were just as bad as their sopposed reputation. However the staff at woods were diametrically opposite, cheerful, personable and nothing was too much trouble."
"A good experience from beginning to end. The service was polite, attentive and customer focussed."
"Initial comment refers to the overall service recieved."
"No problems at all. Very good."